November 2011
2 posts
Waltz, Silk and Anticipation – Three Airlines,...
I have been flying in business around the year, around the world and with many airlines for almost 20 yrs. As I create strategies and new businesses for living, I also keep my eyes and ears open while flying and do My One Man Research how the customer expectation – really my own one – matches with the reality. Marketing communication and talks are not the same than actions and in-flight reality....
Someone at the Austrian Airlines made the right...
I am writing this from my corner seat on Austrian flight from Vienna towards Dubai. As the whole flight is kind of second round of the same route I did last year, it’s wonderful chance to make one 1-year Comparison, and of course, over one of my favorite subjects Food and Service.
On Feb 2010 I wrote a story from my airborne corner seat titled as “Expectations, Stereotypes and Experiences;...