February 2012
2 posts
The Art of Customer Recognition
Whatever hospitality business you take, customer recognition is what it is all about. You might create a restaurant with the best cuisine in the world but if you customer service sucks, you are done, even with your most fancy food. If you don’t recognize the value of your customers in terms of recognition – you actually know who your customers are and why they keep coming back – you don’t have a...
Alliance Stupidity
Over my 16 yrs as Gold Member of SAS Scandinavian Airlines Eurobonus, I have been Gold Member of Star Alliance for years, too. Eurobonus just celebrates it’s 20th Anniversary, Star Alliance has been voted to be the Airline Alliance in the World. So we’d have a good basis for some chat.
The idea of Airline Alliance, at least from the passenger’s point of view, is mostly based on smooth...